What's communication like where you work?
Research attributed to the Harvard Business school uncovered that 80% of the problems found within any organisation can be attributed to poor communication!
Effective communication requires skill.
To be effective in business and life in general we need to develop and hone our communication skills and the greater your awareness of how it all works, the more effective your communication will be.
Learning outcomes:
- Identify the stages in the communication process
- List the barriers and explain how they can be overcome
- Develop skills in listening and questioning
- Examine the role of rapport in communication
- Demonstrate how to give and receive feedback
- Assess your self awareness of your communication behaviours
- Describe assertive aggressive and submissive behaviours
- Evaluate appropriate methods of communication for a range of workplace situations
Course duration 1 day
Coaching support is available for this course